Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Effective Date: January 31, 2025 | Last Updated: January 31, 2025

About This Policy

This Privacy Policy applies to the Beauty Drop AI service operated by Vortex AI, Inc. doing business as Beauty Drop AI ("we," "us," or "our"). This policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our AI phone assistant service, or engage with our platform.

Information We Collect

Personal Information

We may collect the following personal information:

  • Contact information (name, email address, phone number)
  • Business information (salon name, address, business type)
  • Account credentials and preferences
  • Payment information (processed securely by third-party providers)

Service Data

When you use our AI phone assistant service:

  • Call recordings and transcripts for quality and training purposes
  • Appointment booking data and customer interactions
  • Service preferences and business rules
  • Usage analytics and performance metrics

Technical Information

We automatically collect certain technical information:

  • IP address, browser type, and device information
  • Website usage data and navigation patterns
  • Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

  • • Provide AI phone assistant services
  • • Process appointments and bookings
  • • Handle customer communications
  • • Maintain service quality and accuracy

Improvement & Analytics

  • • Analyze service performance
  • • Improve AI accuracy and responses
  • • Develop new features
  • • Generate usage reports

Customer Support

  • • Respond to inquiries and support requests
  • • Troubleshoot technical issues
  • • Provide training and onboarding
  • • Send service updates and notifications

Legal & Security

  • • Comply with legal obligations
  • • Prevent fraud and abuse
  • • Protect our rights and property
  • • Ensure platform security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

With trusted third-party service providers who help us operate our platform (hosting, payment processing, analytics).

Legal Requirements

When required by law, court order, or government request, or to protect our rights and safety.

Business Transfers

In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.

With Your Consent

When you explicitly consent to share your information for specific purposes.

Data Security

Enterprise-Grade Security

Your data is protected with industry-leading security measures

SSL/TLS encryption for data transmission
Encrypted data storage and backups
Access controls and authentication
Regular security monitoring and audits
Secure cloud infrastructure
Employee security training and protocols

Your Privacy Rights

You have certain rights regarding your personal information. These may vary based on your location:

Access

Request access to your personal information

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Portability

Export your data in a portable format

Restriction

Limit how we process your information

Opt-out

Unsubscribe from marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

Active Accounts

  • • Account data: Duration of service + 3 years
  • • Call recordings: 2 years for quality purposes
  • • Usage analytics: 3 years

Inactive/Closed Accounts

  • • Personal data: Deleted within 90 days
  • • Anonymized analytics: May be retained
  • • Legal obligations: As required by law

Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Mailing Address

Vortex AI, Inc. d/b/a Beauty Drop AI
Privacy Officer
4276 Spring Mountain Rd, Suite 200
Las Vegas, NV 89102

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.